Dear FV
Managing the task emails is difficult please can you implement the following as soon as practical.
We have a requirement to issue correspondence through a correspondence management system. Unfortunately the system is unable to determine who raised the task.
1 - Subject of email
Currently the subject of the task report email is similar to: Portion W - Early Works Waves: New Field View Tasks Issued To Pacific Complete - PC Environment. Please can you include the Task ID in the subject.
i.e. T11600.34-Portion W - Early Works Waves: New Field View Tasks Issued To Pacific Complete - PC Environment
2 - Title of pdf
Currently the title of the emailed pdf report is in the form: 1242478-Portion-W--Early-Works-Waves-New-Field-View-Tasks-Issued-To-Goldings-61F7F38A-D119-4659-9F87-EC1BBD229FC8.pdf
Please change it to the Task number and loose the linkID at the end.
i.e. T11600.34-Portion-W--Early-Works-Waves-New-Field-View-Tasks-Issued-To-Goldings.pdf
3 - Email addresses
It appears that Tasks and Forms are emailed out using BCC, so that there is no record of who received the mail and when. Please include the full distribution of the Task in the email address.
Thanks
MBL
Matthew Bailey-Lawrence
| Company | Parsons Brinkerhoff / Laing O’Rourke |
| Job Title / Role | Quality Lead |
| I need it... | 1 month |
2
Future consideration
0
Future consideration
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Adding to this - could we have the option to customise which fields we include in the subject line - similar to what is in place on Viewpoint for Projects. We would find it helpful if the location were included in the subject line so end users can easily identify which area the form / task is related too. This is critical for users working on projects that cover several blocks / Levels.
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Current Impact as reported:
When we auto distribute based on status the key information is often held in the date and form title fields. At the moment the only included information is the form template name, but this doesn’t give any useful information when a user is receiving several per day.
This prevents users from having to open the pdf to figure out whether it needs their attention
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